HART & HRT Service Changes – Effective 10/08/17

Sunday, October 8, 2017 is just around the corner, and there is much to talk about in this post. In addition to Hillsborough Area Regional Transit’s systemwide restructuring – called Mission MAX – Hampton Roads Transit is also enacting its own changes on the same day. HRT is also undergoing its own Transit Development Plan update and is considering undergoing a similar system restructuring to that of HART. I’ll delve more into HRT in a few moments, but first – let’s do one final rundown of the changes that we’re expecting to see on the HART system.


HART System Changes (Mission MAX)

HART has created a side-by-side comparison on which routes are changing, so that you’ll be able to easily see how each route operates now, versus after the restructuring takes effect. You can also view the summary list of the changes, an interactive system map – powered by Remix, and the new static system map. If you go to the Maps & Schedules Page on the HART website, you’ll be able to scroll all the way to the bottom of the routes drop-down menu to see the new schedules. Additionally, you can begin planning out how your new commute will shape up by going to Google Maps and using their transit trip planner. I have step-by-step instructions on how to use Google Maps’ transit trip planner, but you will want to do a couple of things before you begin mapping out your trip.

Does everything that I just wrote sound confusing? If so, let me break things down a bit:

  • A summary list of the changes is available on the HART website. This list goes through how each route is changing.
  • To view the new schedules for each individual HART route, simply go to the Maps & Schedules Page on the HART website, and select the routes drop-down menu on the left. Once you’ve opened up the drop-down menu, scroll all the way down to where you see “HART Service Changes, Effective: 10/8/17 – Coming Soon”. Beneath that divider, you will be able to view the new schedules.
  • You can view a side-by-side comparison of how each HART route looks like today, versus how they will look like after the restructuring takes effect. This tool is very helpful in determining how your commute will be impacted.
  • The new static system map will show how the entire HART system will look once the changes are in place.
  • You can also view an interactive system map that shows where each route travels to and from, as well as stop placement. The map is powered by Remix, which is a very powerful tool for transit agencies to use for planning – whether it be a large scale restructuring like what HART is doing, or a routine round of service changes. I’ve actually used the interactive mapping features when they were in demo mode (and open for general public use), and I can definitely see why many transit agencies like to use Remix as a tool for their transit system planning needs.
  • Lastly, you can go over to Google Maps and use their transit planning feature to view how your commute will shape up once the restructuring takes effect.
    • Simply click the blue diamond “directions” button on the upper left-hand corner of the page. Then, type the address of where you’re coming from and the address of where you’re going to.
    • Once your itinerary is mapped out, select the “train” icon at the top to launch the transit option.
    • Under the transit option, select the drop-down menu that reads “Leave Now”, and change it to “Depart at” or “Arrive by”, then change the date field to 10/8/17 or a date thereafter, and your desired arrival or departure time.
    • Now you can see which route options are available to you once the restructuring takes effect. You customize your commute further by using the “Schedule Explorer” tool on the bottom left if you wish.

If you have further questions about HART’s Mission MAX restructuring, please do not hesitate to reach out to them by calling (813)-254-4278, visiting the HART website, or reaching out to them via Social Media.


HRT System Changes

Now, let’s take a look at what HRT has in store for October 8, 2017. These changes are not as radical as Mission MAX, but as I mentioned earlier, HRT is working on its own TDP update, which calls for a systemwide examination of its services.


Changes taking effect in the Southside (Norfolk, Portsmouth, Chesapeake, & Virginia Beach)

  • Route 2: The current detour on Route 2 will become permanent. No service will be provided to Naval Station Norfolk. The route will terminate at the NEX Mall. Schedule adjustments will be made.
  • Route 3: Minor schedule adjustments to improve adherence.
  • Route 21: The current detour on Route 21 will become permanent. No service will be provided to Naval Station Norfolk after 6:30 pm Monday through Friday. No service will be provided on weekends. The route will terminate at the NEX Mall. Schedule adjustments will be made.
  • Route 25: The route will be modified to provide service to Sentara Princess Anne Medical Complex. Service will be discontinued to the Municipal Center via Route 25. Service to the Municipal Center will be provided by Route 33.

  • Route 33: Minor schedule adjustments to improve adherence.

Changes taking effect in the Northside (Newport News & Hampton)

  • No changes are planned for this service change cycle.

Changes taking effect on the Express Routes

  • Route 919: All evening trips revised due to closure of Bainbridge Avenue and Franklin Street.
  • Route 922: The following morning trips will be discontinued due to low ridership:
    • 5:15 AM
    • 6:45 AM
    • All evening trips revised due to closure of Bainbridge Avenue and Franklin Street.

  • Route 960: The route will be revised to service Newtown Station. Service will be discontinued to Silverleaf Commuter Station. Route 960 will operate between Downtown Norfolk Transit Center and Arctic Avenue/19th Street with a stop at Newtown Station.

  • Route 965: All evening trips revised due to closure of Bainbridge Avenue and Franklin Street.


HRT Fare Changes

In 2014, HRT approved a two-phased systemwide fare increase, with the first phase taking effect October, 2014. With this second phase, the one-way base fare for local routes will be brought from $1.75 to $2.00, which is the same level that HART charges for a one-way local & limited express fare. The fare increase was conducted as a two-phased approach so that customers would not be negatively impacted by a single slew of fare increases all at once.

The new fares will take effect on Sunday, October 1, 2017

For a rundown of the new fares and frequently asked questions, please visit the HRT website.


HRT Transit Development Plan (TDP)

HRT is currently working on completing its TDP and is asking for public input. Two meetings will be held., one tonight and the other on Saturday, September 23, 2017. This TDP update calls for a systemwide examination of current services and recommends eliminating lower ridership routes and segments to pave the way for new services to higher demand areas. To view the recommendations and to provide comment, please visit the HRT website.


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