Several months ago, I published a post that outlined concerns about HART’s MetroRapid system. Among those concerns, was the fact that MetroRapid stops are physically separated from local stops, which created a lot of rider confusion.
Unfortunately, to this day, HART still has not resolved this issue, and riders are still confused. In a hot Florida day, most people want to board a bus…ANY BUS! Some don’t care what bus they get on, as long as it is A BUS. If it is raining and storming outside, people are going to flag down the first bus they see. Unfortunately, instead of HART taking this matter seriously, they simply dismissed rider complains about the issue as an “Invalid Complaint” – See page 7 of HART Operations Division Key Performance Indicators (KPIs) presentation, which was presented to the HART Board during its September 8, 2014 meeting.
I’m very sorry HART, but this matter regarding bus stop confusion between local and MetroRapid needs to be taken very seriously. If people are voicing their dismay about this, they need to be listened to! Not thrown off to the side! Hillsborough County is gearing up for a second attempt at a sales tax referendum to improve county transit, which includes YOUR system, OUR system…I should say, because many of us Hillsborough residents use HART daily. Having to differentiate between a local stop and a MetroRapid stop should not be a responsibility that a transit customer has to take. That should be something that HART is able to resolve rather quickly and efficiently, without having to bust the bank. After all, HART boasted about the “time savings” of MetroRapid over Local Route 2 when the service first rolled out last May. If HART wants to keep the “time savings” up to par, or even improve the flow of MetroRapid, I strongly suggest that HART look into merging local stops with MetroRapid stops.
Let me ask this, to put things into a different perspective? What about the out of town visitors, who don’t have more than a very basic idea of the HART system? Let’s say that I was coming from a city, where bus stops are able to serve all types of bus service provided by my local transit agency? Stops that can not only be utilized for local and express routes, but also circulator, Flex, shuttle, and even BRT. I know that there are at least several agencies out there that do this. Do you all expect these riders to be left to their own device when a MetroRapid bus passes them by on a local stop because local stops are for local buses only? And MetroRapid stops for MetroRapid buses only? Get it together HART! Seriously! If you all expect Hillsborough’s referendum to be placed onto the 2016 ballot…AND PASS…things like this have to be fixed! And soon, rather than later.
I can imagine that Sharon Calvert and the other transit critics have already taken note of this unresolved issue concerning bus stop confusion. Remember that your board member, Karen Jaroch, has a good relationship with Sharon. I have no doubt in my mind that she must be dismayed at how customer complaints like this just get dismissed for not being valid complaints. Unless HART wants to be the laughing stock of 2016, just as they were in 2010, and watch another referendum crash and burn, because people find out about these issues essentially being thrown into the trash bin, and then feel that Hillsborough doesn’t need an expanded bus system, or light rail, I strongly suggest that HART take another look at the issue regarding bus stop confusion along the MetroRapid corridor, and this time…please take it seriously.
HART staff members, if you are reading this post and have any questions about my concerns, please email me at firstname.lastname@example.org