Transit 101 – Episode 9 – Lost & Found


In my final installment of Transit 101, I will discuss what to do if you happen to leave an item on board a bus or train. I personally know how frustrating it is to realize that you’ve left something on board the bus or train during your journey – as I’ve left my bike on a HART bus & a PSTA bus, each on separate occasions.


Reporting a lost item

We all forget things from time to time. If you ever leave an item on the bus or train, it’s important to contact the transit agency right away & provide as much information as possible to the customer service representative.

If ever that you leave an item on board the bus or train, immediately contact the transit agency’s customer service line & press the option to speak with a live representative. If it is after business hours, call the agency at your first opportunity on the next business day. Please be mindful that while most transit agencies have weekend hours for telephone customer service, not all do.

When speaking to the customer service representative, please provide as much information as possible about the item that you left, as well as the specific trip that you were on. It is very helpful to the representative if you’ve noted the following about your trip so that customer service can communicate the information to the lost & found department in checking if something was turned in or not.

  • Date of your transit ride, as well as the approximate time that you exited the bus or train.
  • Route number/designation.
  • Vehicle number if possible.
  • Location where you exited the vehicle at (station name, intersection, or stop ID number).
  • For those of us who are a tad more savvy in using transit than others, additional information – such as the run/block number can also help. Some transit agencies will have a special sign behind the windshield that will display the bus or train’s run/block number for dispatch purposes.

In some cases – depending on the agency – you can also report your lost item in person to a station agent, transit ambassador, or transit supervisor. Some agencies also have an online reporting form that you can use.


Checking the status

While most transit agencies have one, unified location for lost & found operations, it may take a few days for the item to be transferred over to the lost & found department – especially if you’re using a larger system like the New York MTA. You can periodically check back in with customer service via phone or physically visit the lost & found department location to see if your item was turned in or not. In some cases, the agency may contact you directly if they find that the item turned in matches your initial description.


Retrieving your item

PSTA Facility

When it has been confirmed that your item has been turned into the lost & found department, be sure that you take down any specific instructions as to where you can retrieve your item. From there, proceed to the lost & found department location provided. Once there, you will be asked to present your government-issued ID & confirm the item’s description to ensure that it is indeed your item. Once everything has been confirmed, the staff member will hand you back the item.

Keep in mind that each transit agency may have different procedures in respects to how long they can hold items in lost & found. Many agencies tend to have a 60 to 90 day policy, but you should contact the agency directly or check their website for details. Once the holding window has passed, the agency will typically auction or donate the items off. Items in poor condition may be disposed of.


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Legalese | Disclosures

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